Your step-by-step registration process
This guide will help you register for the Member Self Service Pension Portal. It applies if we already have your email address on file from a previous registration attempt.
✅ What You’ll Need Before You Start
Have the following ready:
- Your surname (as it appears in our records)
- Your National Insurance number
- Your date of birth (DD/MM/YYYY format)
- A modern web browser (e.g., Chrome, Edge, Firefox, Safari)
- Access to your email inbox
📌 Tip: For the best experience, we recommend using a desktop, laptop, or modern smartphone.
🖥️ Step-by-Step Registration
🔹 Step 1: Go to the Login Page
Visit:
👉 Login – altair Member Self–Service
Click “Create an account” below the login boxes.
🔹 Step 2: Accept Data Use Terms
Scroll down to find the “Use of personal data” section.
- Tick the box: “I understand this website uses my personal data.”
- Click “Let’s begin”
🔹 Step 3: Confirm Your Personal Details
Enter your:
- Surname
- Date of birth (DD/MM/YYYY)
- National Insurance number
Click “Submit”
🔍 What Happens Next?
The system checks if your details match our records. One of two things will happen:
- ✅ If we do have your email address → continue to password setup
- ❌ If we don’t have your email → this guide doesn’t apply. Please contact us (see Support Details below).
✅ Continue Registration (Email Found)
🔹 Step 4: Check Your Email
You’ll get an email with:
- A link to set a new password
📌 Didn’t get the email?
- Check your junk/spam folder
- If still missing, try again or contact us
🔹 Step 5: Set a Secure Password
Click the link from the email. You’ll land on the “Set New Password” page.
Your password must include:
- At least 8 characters
- 1 uppercase letter (A–Z)
- 1 lowercase letter (a–z)
- 1 number (0–9)
- 1 special character (e.g., !, %, $, &)
✅ Tip: Use a strong passphrase, like RiverBlue!Apple92.
🔹 Step 6: Set Up Two-Step Authentication
- Please confirm the mobile phone number you would like to use for verification.
- You’ll receive a 6-digit code by SMS text.
- Enter the code on the screen
- Click “Verify” or “Continue”
🔹 Step 7: You’re In!
After verifying the code, you’ll be taken to your account dashboard.
📞 Support Details
If you run into any issues, we’re here to help.
Contact the Pensions Team:
- 📧 Email: pensions@swansea.gov.uk
- 📞 Phone: 01792 636655
- 🕒 Hours: Monday – Friday, 9:00 AM – 4:00 PM
Common reasons to contact us:
- You don’t have access to the email we have on file
- You’re getting error messages during registration
- You’re not receiving the reset link
🔍 Accessibility Tips
- Use a screen reader? This portal is screen-reader friendly.
- Keyboard only? All form fields and buttons are navigable using the Tab key.
- Text too small? Zoom in using Ctrl + (Windows) or Cmd + (Mac).
- High contrast? The portal works with most browser extensions for dark mode or high contrast display.
📱 Mobile Friendly?
Yes! The portal works on most modern smartphones and tablets.
⚠️ Note: Some screens may display better on a laptop or desktop.
For smoother navigation, rotate your phone to landscape mode.
💡 Final Tips
- Write down your password and keep it in a safe place.
- Your e-mail address is your username.
- Bookmark the login page for quick access next time.
- Set up email filters to ensure messages from the portal go to your inbox.
